Goals

  • Describe SAP Customer Engagement Intelligence 1.1
  • Plan SAP Customer Engagement Intelligence 1.1
  • Implement SAP Customer Engagement Intelligence 1.1

Audience

  • Application Consultant
  • Technical Consultant

Prerequisites

Essential

  • * The SAP Customer Engagement Intelligence 1.1 Learning Maps are designed for qualified project participants. You require:
  • More than 12 months project experience
  • Upcoming participation in a project for SAP Customer Engagement Intelligence 1.1

Content

  • Application Consultant:
    • SAP Customer Engagement Intelligence Overview
    • SAP Account Intelligence
    • SAP Customer Value Intelligence
    • SAP Audience Discovery and Targeting
    • SAP Social Contact Intelligence
    • Target Groups and Initiatives
  • Technical Consultant:
    • Architecture
    • Extensibility